You are fully responsible for their safe return in the condition that they were supplied, providing you have done so and requested to return goods within 14 days of the date of delivery (Cooling off period) we will refund the purchase cost in full.
You must take reasonable care to ensure the goods are not damaged in the meantime or damaged in transit (Eg Packed correctly) and are returned un-used in the condition they were supplied to you. The goods must be returned to the address by requesting returns authorisation. If you choose to use our own returns service we will deduct the applicable service costs prior to refund, however Ex-Pro Products Limited are not liable for the goods until returned and logged in our depot, even when using our 3rd party returns service. When you do come to collect your item(s) make sure you bring this confirmation email, and the last four digits of your payment/gift card or voucher.7.3 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost, we recommend using a traceable method of postage, we are not responsible for your item should it be lost or stolen in the post. Once you’ve selected “collect in store” at the online checkout, we’ll email you your confirmation & collection details. You can now order your small item(s) online, and safely collect them from your chosen store within the date of your selected delivery option. You can let us know at the checkout for any limitations (e.g. If you're getting a large item delivered to a room or flat above the first floor of your home or block, our team will only be able to decide if they can safely deliver it when they arrive. You can use the availaility checker to quickly find out about stock availability and delivery information. Standard and Express delivery is available in most areas, but not all.Īnd, of course, delivery is always dependent upon stock availability.
Our Track It service also allows you to see where your order is at.
Make sure to add your mobile number when you place your order, so we can text you with delivery updates. Antivirus software and Internet security.
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